CraftAI
Refund and Cancellation Policy
Overview
At CraftAI, we strive to deliver exceptional AI-powered tools and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for our platform.
Subscription Services
Cancellation Policy
- Users can cancel their subscription anytime through their account dashboard or by contacting support@craftai.webtoolshub.site
- Cancellations become effective at the end of the current billing cycle
- No partial refunds are provided for unused days in the current billing period
- After cancellation, you retain access to premium features until your paid period ends
- All AI-generated content and projects remain accessible during the active subscription period
2-Day Money-Back Guarantee
- New subscribers are eligible for a full refund within 2 days (48 hours) of their initial purchase
- Submit refund requests via email to support@craftai.webtoolshub.site with subject line "Refund Request"
- Refunds are not available for subscription renewals or periods beyond the first billing cycle
- Approved refunds will be processed within 7-10 business days to the original payment method
- The 2-day guarantee applies only to first-time purchases, not to re-subscriptions
AI Credits & One-Time Purchases
Credit Packages
- AI credit purchases are non-refundable once credits have been used or consumed
- Unused credits may be eligible for refund within 2 days of purchase if no credits have been spent
- Credits do not expire but remain tied to your active account
Custom AI Models & Services
- Custom model training and API services are final once work has commenced
- Refunds may be considered on a case-by-case basis if:
- The service is defective or significantly deviates from the description
- Technical issues prevent proper functionality
- Request is made within 2 days of delivery and before significant usage
Refund Process
- Contact support at support@craftai.webtoolshub.site with order details
- Provide clear explanation of the issue with supporting documentation
- Our team reviews requests and responds within 3-5 business days
Exceptions & Restrictions
Refunds will NOT be granted in the following situations:
- Violations of our Terms of Service or Acceptable Use Policy
- Account suspension or termination due to fraudulent activity, abuse, or misuse of AI services
- Change of mind after the 2-day refund period has expired
- Failure to cancel subscription before automatic renewal
- AI credits, tokens, or services already consumed or utilized
- Dissatisfaction with AI-generated outputs (quality varies based on input prompts)
- Claims of insufficient AI quality without providing specific technical issues
Processing Timeline
- Cancellations: Processed immediately with continued access until billing period ends
- Refunds: Typically processed within 7-10 business days
- Credit refunds: Reflected in your payment method within 15 business days
- Contact us if you haven't received your refund within 15 business days
How to Request Refund or Cancellation
Contact Information
Email: support@craftai.webtoolshub.site
Subject: "Refund Request" or "Cancellation Request"
Website: craftai.webtoolshub.site
- Full name and account email address
- Order ID or Transaction reference number
- Detailed reason for refund or cancellation
- Screenshots or documentation (if applicable)
Policy Modifications
CraftAI reserves the right to modify this Refund and Cancellation Policy at any time. All changes will be posted on this page with an updated effective date. Your continued use of CraftAI services following policy changes constitutes acceptance of those modifications.
Questions & Support
For questions, concerns, or clarifications regarding our Refund and Cancellation Policy, please reach out to our support team:
Email: support@craftai.webtoolshub.site
Website: craftai.webtoolshub.site